1. Questions 1-3 refer to the following article.

GreatMart is concerned about customer satisfaction. In order to make sure its customers are happy, management has implemented several policies to facilitate the returns process. In each GreatMart location, a counter at the front of the store is available for customers to return items with a receipt. Customers can now have their money ——– quickly and efficiently.
The reason for the return is never asked. Customers are just asked to bring the item back in its original box. GreatMart guarantees the best deals in town because customers are allowed to use any coupon in the local newspaper,————- it is from another store.
Because of this, customers will always feel that they are getting a bargain. The aim of GreatMart’s CEO initiative is to ensure that all the best products in the market are in the store at all times. This ensures that customers have no need to shop elsewhere.

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4. Questions 4-6 refer to the following announcement.

Want to discover the latest trends in International Business? Sign up for our free workshops, to be held October 2-6. Register now online! Starting Sept. 1, employees will be able to access a new workshop registration system at www.employeetraining.com. To enter the site, a staff ID number and password are required. If you don’t already have these, contact your immediate supervisor.
Employees are encouraged to sign up early for workshops, as the number of participants———— to 50 per session. Provided that seats remain available, employees can easily register for sessions. If a session is————, however, staff can request that they be contacted if a space opens up.
The upcoming sessions———– on the 5th floor of the Stafford Suite building.

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7. Questions 7-9 refer to the following letter.

Dear Mr. Lassi,

We extend our gratitude to you for choosing Secure-1 for providing your home’s security system. The security of your property is our number one priority, and you can be guaranteed of high-quality security monitoring with our system. We assure you that trusting us to———— your home was the right decision.
From houses in your neighborhood to many of the country’s largest corporations, we are the most popular choice in security in the nation. Our business has received a five-star rating from the National Security Network for the past ten years. Our monitoring and communications systems are continually upgraded, ————–you the best security systems the industry has to offer today.
Do not hesitate to contact us if you have any questions regarding your security package. Operators are available 24 hours a day to assist you with any concerns that you may have. Your business is valuable to us and we want you to be———– with our service.

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10. Questions 10-12 refer to the following tips.

You will find relocating to a new place costly. In addition to paying for your first month’s rent in advance, down payment fees and items you need for your new place may be needed. And you also have to spend more money on moving. But this is the only expense you can cut down on.
So as to reduce moving expenses, you will need certain information on how to get packing boxes and cushioning materials to ——- breakage. Unless you own extremely fragile items, you can pack ——- all of your things using everyday materials to protect them. If you are in need of packing tape or labeling markers, you can get anything you need on the Internet, where people give things out ——- free of charge, or from a neighbor who has recently moved to the building.

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