1. Questions 1-3 refer to the following e-mail.

To: jsong@medstat.org
From: directorl @ medconsult.org
Date: Oct. 8, 2008
Subject: Workshops
Dear Mr. Song,
Thank you for your recent participation in the MedConsult Professional Organization’s introductory workshop. We hope that you found your —————- in the session to be helpful.
This introductory workshop is only one of our many offerings. This year we will be continuing our outreach to local medical professionals;———– , a new series of development workshops will be provided on a bi-weekly basis.
These sessions are only ————-to those who become registered members by signing up at medconsultworkshops.com/register.
We hope that you will choose to register soon and continue your professional development.
We also hope that you will be able to participate in this year’s new series of workshops. Should you have any questions, please do not hesitate to contact us.
Sincerely,
John Healy, Director

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4. Questions 4-6 refer to the following letter.

Mr. Larry Larson
453 Pine St. Apt. #2
Oklahoma City, OK 53232

Dear Mr. Larson,
We recently received your letter regarding product #321, the Advanced Functions XJ1 calculator. We would like to apologize that the product was not functioning as promised. Thank you for returning the calculator; our order processing department will be contacting you regarding your options by the end of the week. You may choose to receive a new calculator of the same type, a different model, or a complete refund. Let our representatives know what your choice is when they call.
Even though we strive to———— that all of our products meet the highest quality standards, we occasionally find imperfections due to manufacturing errors.
Our company has met the nation’s highest technology quality standards test every year, and I feel —————- that if you choose to replace your calculator with the same model, you will not have any problems.
Regardless of your choice of action, we will need to obtain a copy of your purchase order. Please fax this to us at 121-212-3245. After we have received your purchase order, we will be able to take and complete your request.
We are sorry for any inconvenience you may have experienced, and hope that we can better serve you in the future.
Sincerely,

Manny SalafarPurchasing

Calc Corp.

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7. Questions 7-9 refer to the following information.

Did you know that a typical business uses over 2,000 ink cartridges per year? The environmental consequences of this are important for us to consider. Bold Ink, Inc. would like to minimize the amount of waste produced by local businesses. We urge our customers to recycle used ink cartridges——————- possible, because as a company we are committed to reducing environmental pollution.
It is easy to recycle used ink cartridges. You can deposit them in recycling bins labeled “Bold Ink” at any office supply store that sells our products. Store employees ————–the cartridges to us so that we can process them.
When you recycle a cartridge, you receive a discount on your next cartridge purchase. To get further————— about the discount program, log on to our homepage at www.boldink.com.

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10. Questions 10-12 refer to the following memo.

To: Francis DeLane

From: Duke Ladron

Subject: Mailing problem

Dear Francis,

We———- a complaint from Mr. Talero at Kitchen Nook of which I thought you should be made aware.
He said our new catalog of kitchen equipment, which he had been expecting, had not arrived yet. I told him I was sorry and used express mail to send him the catalog right away.
Mr. Talero, thankfully, was not upset about it, but this problem has happened three times this month. As you know, our sales will continue to decrease if we are unable to distribute our catalog and other materials effectively. In order to resolve this problem, I have a recommendation. We currently have several people in charge of our database records, and I think this may be causing some confusion. My suggestion is that we try ———-one person to send out all the mailings and maintaining records of the mailings in our database.

I would like to know what you think of my ———– at your earliest convenience.
Thanks,

Duke

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