1. Questions 1 – 3 refer to the following memo.

From: Dan Brunt, Manager
To: Day staff at Rexon, Inc., Dayton branch
Date: Monday, August 16
Subject: Change in work hours on Thurday
The purpose of this memo is to notify you of some … rescheduling that will take place this Thursday. A repair team will be visiting our office to fix our air conditioners. This may interrupt our normal workflow.
To avoid any …. that may arise from this situation, we are extending your lunch break to two hours to give the repair team more time to work between 11:00 A.M and 1:00 P.M.
Instead, we ask that you stay an hour later after work that day. Any specific questions you have …. these changes can be addressed to me at db32@rexon.com.

1.

2.  

3.  

4. Questions 4-6 refer to the following notice.

After fifteen years with Melger Consulting, Danny Sullivan has accepted a position at Pinbrook Financial, and Farla Amita has been named the head of customer services. The company plans to expand the reach of the customer services division as well.—————, some customer service representatives may be assigned to marketing tasks that directly involve customers.
We understand that adjusting to restructuring can be difficult, and we appreciate your flexibility and cooperation during this——————.
A farewell party for Mr. Sullivan has been scheduled for Friday, July 17. He———- his new job the following Monday, so please take this opportunity to stop by and wish him the best.

4.

5.  

6.  

7. Questions 7-9 refer to the following advertisement.

Sunnyvale Tech, the leading Internet service provider in California, is offering an—————- deadline for existing customers to get 25% off an upgrade to the Pro Package.

Previously ending on August 31, the special promotion will now run until September 10. Customers can apply for the discount by———— the form on our Web page at www.sunnyvaletech.com.

Please have your customer information, including your ID number and address, ready in order to expedite the process.

Sunnyvale Tech is also pleased to announce the expansion of its business with the addition of three service centers in southern California. These new ————- will ensure faster response times for maintenance calls.

Connect to the world with Sunnyvale Tech!

7.

8.  

9.  

10. Questions 10-12 reter to the following advertisement.

The beauty of Wakina Falls makes it one of the world’s most popular honeymoon ————.
What better way to celebrate your wedding than with an intimate trip for two?
The largest waterfall in Honoa, Wakina Falls is located near the luxurious Ahuna Resort. From here, you’ll be free to enjoy the surrounding area. Just imagine trekking up to the romantic lookout point, where friendly locals—————— you with flowers and an outdoor barbeque.
Sounds interesting? Then don’t delay! Call ———————-at 555-5657 to find out about this and other great themed tours available from the Polaui Travel Agency.

10.

11.  

12.